How Can I Help?

Become a NeighbourHub Point of Contact

The Point of Contact (POC) provides reassurance and support to the Hub beneficiaries. Information and guidance is available from Catshill Community Support Group.

The POC may assist the Hub beneficiaries with:

  • Shopping
  • Dog walking
  • Collecting prescriptions
  • Taking things to/collecting items from post offices
  • Any other local errands that can be conducted over the doorstep

The POC cannot:

  • Enter the homes or cars of beneficiaries
  • Provide personal care
  • Handle personal or valuable items
  • Handle bank cards or PIN numbers

Advice and Information to Points of Contact:

  • Print copies of the WE ARE HERE TO HELP letter, add your details and contact information and post them to your immediate neighbours (up to 10 adjacent premises)
  • Abuse of vulnerable people will not be tolerated and will be reported to the police
  • Always let someone know where you are going and what time you expect to be back
  • Keep a mobile phone on you at all times
  • Do not share personal details of beneficiaries or other volunteers
  • Be prepared to show ID to the beneficiary if requested
  • Do not take or share photos of beneficiaries or other volunteers without permission – Follow GDPR rules regarding personal data
  • Don’t over commit yourself – it’s better to help a little and often
  • If at any point you develop Corona virus symptoms (COVID – 19), or think you may have been in contact with someone who has, then isolate yourself

 General infection control advice:

  • Follow all World Health Organisation advice regarding infection control. Wash your hands regularly. There should be no direct physical contact between volunteers and beneficiaries
  • Volunteers should wash their hands before and after every contact with a beneficiary
  • Shopping should be left at front doors – cash can be left in an envelope to avoid contact or use a click and collect service
  • When handling dog leads, wear gloves. Disposable gloves are ideal and should be discarded after use. If not possible then wear re-usable gloves and wash immediately after use
  • If at any point you or a member of your household develops symptoms or you think you may have been in contact with someone suffering from COVID-19 then you should self isolate